Rafe & Shiro’s Return Policy only implies for packages that were delivered to you by the post office.
We do not refund a digital download after it has been downloaded. Once received, we can’t pay you back. Yet if the download failed, please contact me at my Contact page. I’m happy to resend it manually.
If you received a stencil on vinyl and you are not happy with your package? So sorry to hear that.
You have every right to send it to us within 14 days in their original package. Please contact me again when you want to resend the item back to us with the following instructions:
- mail me at firstname.lastname@example.org
- explain why you want to send it back (change of heart, damaged by delivery)
- name and address
- bank number
Once the item is back in my possession, I’m happy to pay you back.
Caution: we don’t refund when the item has been used. The item needs to be send back in it’s original state and package.